Ambulance Driver Files A Day in the Life | Kelly Grayson
On leadership versus managing:
A leader treats the policy and procedure manual as a guide, and uses his best judgment in deciding whether strict adherence to policy is in the best interests of the agency, the crews, and the patients.
A manager treats the policy and procedure manual as the Bible, and uses it to bludgeon into submission any underling who dares to question the dogma.
There are far more managers than leaders in EMS.
Discuss amongst yourselves…